My child was enrolled in a preschool level golf programme Kindergolf in Singapore (AMK Hub branch). In Dec, we were told by the school teacher that the franchiser had broken into the school and forcibly taken over the school (I did not know that this can happen in Singapore). As a result, the franchisee can no longer assess the school and continue lessons.
On the same day of the "break-in" to the school, the Kindergolf owner and franchiser called me (and other parents). I was told that they could not confirm when lesons would continue and that they will get back to me quickly. A month passed and there was silence. In Jan, a lady called Catherine claiming to be a customer service staff from Kindergolf said they can resume lessons. I questioned about the lesson days but she cannot confirm. The school has no records of my child's development. They also requested for me to waste my money and time with another assessment session when its clearly the fault of their aggressive business takeover that caused us parents grief. My child had a long break in lessons, change of teachers (and with credentials unknown to me), unknown time, loss of child's training records and level, loss of time and money... all because a business operator such as Kindergolf chose to pursue an aggressive possession of the business of their own franchisee. In fact I do love the franchisee's staff and service which contrary does not reflect in the parent Kindergolf organisation.
I am writing this because I regard the way (I as a customer) Kindergolf treats its customer to be akin to trash. I am writing this because they were supposed to get back to me but can't. I am writing this because they now owe me money as I deem it a breach acceptable levels of services which should be provided (ie they should refund me).
Monetary Loss: $99999.